Simplify Order Management: top 5 ride-hailing platforms in Latin America

Running a taxi business in Latin America? You know the drill – navigating chaotic city streets, dealing with unpredictable traffic, and sometimes even working around infrastructure limitations. It's a tough gig, and staying ahead means having your order management automated.

However, the shift from manual order management to automated taxi software can feel like a daunting leap. Concerns about migrating existing customer and driver databases, alongside the perceived technical complexity of system integration, are understandable. 

To ease this transition, we've curated a list of ride-hailing platforms that are the most popular for digitizing transportation businesses and automating taxi operations. But first, let’s deal with the basics.

What is a ride-hailing/rideshare platform?

A ride-hailing/rideshare platform for taxi is essentially software designed to manage and optimize the assignment of tasks or orders to available resources, typically drivers or field personnel. They are critical for businesses aiming to keep up with competition and reduce costs.

Traditional dispatch methods, often reliant on manual processes like phone calls and spreadsheets, are increasingly proving inadequate. Businesses using these methods frequently encounter inefficiency, are prone to human errors, and suffer from delays, especially as they scale. These limitations can significantly impact profitability and customer satisfaction in competitive markets like LATAM logistics.

Ride-hailing platforms offer features that directly address these challenges:

• Real-time tracking

They monitor vehicle and driver locations in real-time, providing up-to-the-minute visibility of your fleet operations. This feature is invaluable for managing on-the-ground logistics in LATAM, where conditions can change rapidly.

• Optimized routes

Automatically they allow you to calculate the most efficient routes for drivers, considering real-time traffic conditions and delivery schedules. Route optimization is crucial in LATAM logistics to navigate urban congestion and varied terrains effectively.

• Reduced costs

Lower operational expenses through minimized fuel consumption, reduced vehicle wear and tear, and more efficient resource allocation. Cost reduction is a significant advantage for businesses in competitive LATAM taxi markets.

• Reduced idle time for drivers

Ride-hailing platforms allow businesses to keep drivers active and productive by quickly assigning new tasks as soon as they become available, maximizing their working hours and earnings potential. Idle time reduction improves driver satisfaction and retention.

• Improved customer satisfaction

High service reliability and speed lead to happier customers through quicker response times and accurate estimated times of arrival (ETAs). This improvement in customer satisfaction significantly boosts the reputation of ride-hailing services. 

So, as you see, the right taxi software is not just a tool — it's a strategic asset that can drive significant improvements across the board.

How do you choose the right ride-hailing/rideshare platform?

Choosing the wrong automated taxi software to $20,000 due to system outages. When deciding on software from our list or other sources, we recommend the following:

• Assess the reliability of the system. System downtimes and app glitches will cost you your revenue. Make sure the platform works perfectly at least 99% of the time.
• Analyze whether the system's pricing is what it seems. Look out for hidden costs, unpaid features, and marketing deals that seem too good to be true.
• Determine if ride-hailing platform integrates with your current systems.
• Use trials to check the software's scalability and support claims: verify if they can handle order spikes and provide timely support for your challenges.

What are ride-hailing apps?

Ride-hailing platforms often offer taxi booking apps for passengers and drivers. Mobile apps from iOS and Android are the most popular and effective way to automate taxi booking, grow customer and driver base, and scale as a taxi business. In the modern transportation world, achieving these goals without mobile apps is almost impossible.

However, there are important distinctions between apps that ride-hailing solutions offer. Some Passenger and Driver apps are Uber clone apps, while some are developed from scratch and include back-end programming and ongoing maintenance and feature updates.

Here are the main distinctions:

Top 5 ride-hailing platforms for transportation businesses in Latin America

Check our list of the top ride-hailing solutions available in the Latin American market. To help you choose from the list we highlighted each taxi software's ideal use case. 

Onde

Onde is a comprehensive white-label taxi software solution with ready-made apps. The platform combines driver and passenger mobile apps with an operator panel, enabling real-time order tracking, automated dispatch, and flexible rate management. 

Key features include accurate geocoding, safety monitoring with SOS functionality, and multi-device compatibility. 

Onde's flexibility allows for deep customization to match your brand and specific operational needs, setting you apart in the competitive LATAM market.

On top of its software, Onde also helps with marketing your taxi apps, like App Store Optimization for more downloads, which is included with every plan.

This is proven by our case study with Mexico taxi service Link City. Link City achieved a remarkable 7x increase in monthly orders within a year by switching to Onde's platform and introducing apps into its system.

Source: Google Play.

Best for: Suitable for both startups and established taxi companies, Onde is one of the few transportation solutions that provides user-friendly Uber-like apps on top of the advanced dispatch solution.

Sign up to book a demo and see Onde in action.

Jugnoo

Source: Jungoo

Jungoo offers an advance taxi software system and a suite of Uber-like Driver and Rider apps to digitalize taxi businesses in over 20 countries. Jugnoo also provides marketing automation, annual maintenance, and options for mapping infrastructure. Many users find the Jugnoo app easy to use and user-friendly, however, there have also been problems with app stability reported.

Best for: Best for taxi companies that want to quickly launch a customizable taxi dispatch app with functionality similar to popular ride-hailing apps.

TaxiCaller

Source: TaxiCaller

TaxiCaller is an affordable, cloud-based taxi software for taxi, limo, and private hire businesses. It offers passenger and driver apps (the driver app doesn’t allow your own branding), automated booking, real-time tracking, and online management tools.

Best for: Cost-conscious taxi companies and cab service providers in LATAM seeking an economical taxi dispatch solution. Well-suited for operations that require a broad set of functionalities, including online taxi dispatch and detailed reporting.

UnicoTaxi

Source: UnicoTaxi

UnicoTaxi is a taxi dispatch solution that connects taxi companies with customers. It includes Uber clone passenger and driver apps, and an admin panel. UnicoTaxi's dispatch software helps in demand forecasting, route optimization, and improving customer experience by solving real-time issues during booking and payment.

Key features include real-time tracking, automated dispatch, driver management, fare calculation, payment gateway integration, and ride history. 

UnicoTaxi also provides features like an SOS button, a fare estimator, and the option to schedule trips.

Best for: Suited for fleet companies looking for intelligent taxi management and dispatch software.

TaxiAppz

Source: TaxiAppz

TaxiAppz offers a white-label taxi dispatch solution and Uber clone apps designed for businesses aiming to quickly launch their own ride-hailing services. It focuses on providing a platform that mirrors the functionality of popular ride-hailing app models. However, it may have problems with maintenance and scalability.

Its emphasis on customization and source code access caters to businesses that anticipate needing to adapt and modify their taxi software over time.

Best for: Ride-hailing startups in LATAM seeking a quick-to-market, customizable taxi dispatch app solution that emulates the user experience of leading ride-hailing platforms.