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The New Customer app - Onde App

The New Customer app

It’s been quite a time since we’ve introduced our customer app. We have collected lots of feedback from our customers, their drivers, and passengers; conducted dozens of user tests; tried out hundreds of hypotheses on how to improve the app. Meet the new customer app, many years of experience embodied in an easy and wieldy interface.

Curious? Scroll down and learn more!

Now branded!

The app interface now uses the colors of your brand. Home screen, buttons, side menu, icons — it's all over the app. Try it!

Service types for your business

50+ service types to choose from — handy for scaling your business. Introduce new service types for transporting passengers or goods by land, water or air. You can also use the customer app to power other services, like roadside assistance or babysitting.

Service types for your business - Onde App

Pay by card, terminal & cash

Your customers can pay as they please — by card, terminal or cash. Don’t fancy working with cash at all? Simply turn off the “cash” option in the My hub.

Pay by card, terminal & cash - Onde App

Coupons & referral programs

Attracting new users to your app is easy with the right tools. Inbuilt referral programs help inviting new users, and discount coupons are there to increase active customers’ loyalty.

Coupons & referral programs - Onde App
SOS button & documents - Onde App

SOS button & documents

People love feeling safe, especially during a taxi ride. Give them this feeling with the SOS button and document verification.

Multiple drop-offs

Multiple drop-offs - Onde App

Passengers can add up to three stops before or during the trip. It’s very convenient and increases the average order value.

Multiple drop-offs - Onde App

The trip cost recalculates automatically if passengers swap stops or delete them.

Favorite addresses

The new customer app shows favorite addresses directly on the main screen. Creating an order is even easier now — it only takes seconds!

Favorite addresses - Onde App
Pre-orders - Onde App


Pre-ordering a cab is a feature many customers adore. It’s a must for a business working with on-demand booking software. It gives them space to plan ahead and be sure everything works like clockwork. In the new customer app, they can preorder any chosen service type in a few taps.

Additional services

There’s a simple recipe for a happier customer. Give them exactly what they want: fresh air in the cab, a child seat, nice music, or comfortable silence. In your customer app, users can select any additional services.

Additional services - Onde App

Order status notifications

The new customer app informs users about the order status with notifications. We've designed those with close attention to human vision. Large font, vibrant colors, and animated patterns — notifications that just cannot be missed.

Connect with drivers

Your passengers can call or message their drivers instantly. Communication buttons are always at hand.

Connect with drivers - Onde App

Answers to all questions

Still have questions?

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The New Customer app - Onde App

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