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Smart, Automatic Solution
Ideal for ride-hailing dispatch operators
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One Dashboard
Collect and manage all orders in one place
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Monitor Driver Workload
Keep track of drivers’ activities and availability
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Manual Mode
Switch to manual control to handle issues directly
Improve your taxi business management
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Visualize your drivers on the heat map
See all drivers in real-time and analyze their workload with a heat map and clusters.
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Find any order in seconds
Use filters for instant orders and preorders, and find and manage any order in seconds.
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Track all order events and details
See the actual route the driver is taking, the entire timing of the trip, the price of the ride, and the customers’ comments.
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Reward regular customers
Give discounts to regular customers or set a fixed price for certain trips.
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Find customers with Search
Find any customer using the Search option to repeat a specific order, find lost items, or manage complaints.
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Leave comments for operators and drivers
Leave comments for other managers, operators, or instructions for drivers to simplify their work.
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Manage your business from any device
Access Operator app from your phone, tablet, laptop, or desktop computer.
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Integrate your call center (PBX integration)
Set up Operator app to automatically fill in customer's phone numbers, names, and notes when they are calling the VOIP phone system.
Take control of your taxi business with Onde dispatch system
Who will benefit from Operator app?
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Focus on other tasks while driver order assignments run automatically with Onde’s intelligent queue algorithm. Check, track, and control at any time.
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Bring all your call center orders to one dashboard, and assign orders manually.
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Deal with complaints and requests from customers by easily finding and managing their orders.
Learn more about Operator app
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How do I use the Operator app?
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"City map" in Operator App
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Smooth new taxi Operator app
Answers to all questions
Still have questions?
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An Operator app is for customers who still use phones to make orders. Operator app ensures all orders are easily managed from one place, no matter where they come from.
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That’s what Operator app is for! Orders can be assigned automatically and manually. Operators can find specific orders, edit order details, and duplicate orders, among other things.
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The operational area, or the maximum radius covered by one panel, is 100 km. Extending this area beyond this limit is not recommended due to potential issues such as longer driver arrival times, increased risk of order cancellations, negative customer feedback, and difficulty in managing operations efficiently. If a larger coverage area is needed, it's advised to create separate accounts for different cities and unify them under one brand.
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Yes, regular updates are available for both operating systems with no extra fees. These updates are included in the package, ensuring that your service stays competitive in the market.
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Yes, you can connect your third-party app or website to the Onde platform through the Operator API, which allows you to create and receive orders from a third system, collect order summaries, track order updates, and search for services and vehicles.
If you're interested in exploring these API options, you can request API documentation and register for a sandbox account to test the APIs before integrating them into your production account with Onde.
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Customer app
Learn moreBrandable Customer app for iOS and Android. Easy-to-use app that knows users’ location and language, designed to make booking a ride an enjoyable experience.
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Driver app
Learn moreBrandable Driver app for iOS and Android. Everything a driver needs to get the job done well: easy online registration, cash and card payments, an option to contact and rate passengers, an intelligent algorithm to assign orders.
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My hub
Learn moreAdmin system for managing drivers and operators, setting up referral programs, and analyzing the effectiveness of your ride-hailing business.
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Web app
Learn moreA platform for your business partners that allows them to order a service through a simple web application in browsers.
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2 million
processed orders daily
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99,98 %
system uptime
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400 +
companies powered by Onde
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20 +
market leader partners
Discover if Onde solution is right for your business
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Our switch to Onde was driven by the app's exceptional handling of high traffic volumes
Brandy G. Vice President -
Start the app with your localization in less than few days
Harith M. CEO -
Inspired by Kaiian's success and a standout demo, Onde was our clear choice
Abel A. Executive
Welcome to Operator App
