Description:
B2B product with 250+ business partners in 90 countries.
A team of 120+ bright-minded professionals eager to challenge everything you know.
Does that sound like a dream place to you? Read up, buddy!
We help ambitious entrepreneurs to start a ride-hailing (taxi). Our SaaS solution and marketing assistance is what we provide our business partners with.
To do that right, we’ve got:
- 13 years of expertise in developing an all-in-one platform
- Amazing team of specialists working and playing hard
- Opportunity for all employees to influence the product and take initiative
- Focus on quality, no strict deadlines
- Flexible management
- Healthy work-life balance
Now we are looking for a Support Specialist to join Onde.
We're a perfect match if you:
- Speak and write English fluently (at least B2)
- Are able to work evening shifts from 4 pm to 11 pm UTC +2
- Are able to learn fast
- Can find a way out of any difficult situation
- Are able to make reasonable decisions quickly
- Have a strong analytical mindset
- Are able to get all the information needed from a client — even if they don’t want to share it
You will:
- Monitor the workability of the system
- Have access to online probing and monitoring tools
- Be in touch with DevOps and Development teams
- Be responsible for “first line of failure defence” situations
Would be nice if you have:
Customer support or adjacent experience, but it’s not a must. We welcome a motivator with initiative and drive, ready to learn fast.
Your possible work schedule:
Working days from 4 pm to 11 pm UTC +2. Weekends off. Extra hours are possible at public holidays or team members vacations/sick leaves. Rotation to a day shift to free a working day evening out is feasible upon request.
Your interviewers
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Anfisa Mikhalitsyna
Talent Acquisition Specialist
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Irina Rastorgueva
Head of Customer support
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Kseniya Shadt
Head of Talent Management
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Matvey Bondarenko
Head of Service Delivery
Benefits
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Different corporate activities both online and offline to have fun
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In-house English courses
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Medical insurance
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Partial compensation of gym tickets and other sports
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An opportunity to bring all your daring ideas to reality
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Gifts for special occasions
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A possibility to work with the latest technology stack
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Conferences, events, and courses being compensated, too
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